Case Study: Beyond Retro scales retail training and up-skills 140 employees with Synthesia

How Beyond Retro scaled its retail operations training

Beyond Retro, a vintage clothing retailer with stores in the UK and Sweden, needed a faster, more consistent way to train employees during COVID-19. With store closures and a need to quickly up-skill sales staff to take on most store operations, the small learning and development team struggled to deliver scalable training across locations and markets.

Using Synthesia’s AI video platform, Beyond Retro turned manager scripts into professional training videos that could be reviewed, updated, and published centrally to their LMS. With Synthesia, the team released a full course every two weeks, up-skilled 140 employees across 14 stores, and rolled out training across three markets, showing that a small L&D team could train at scale with measurable impact.

Beyond Retro

Ashley Emerson

L&D Manager