Case Study: Heartland Dental achieves HIPAA-compliant, high-throughput nightly backups with Synology Inc.'s DS916+

Heartland Dental - Customer Case Study

Heartland Dental, LLC, the largest dental support organization in the U.S. with more than 750 supported offices across 34 states, faced unreliable consumer-grade NAS devices used for local nightly backups. Those units lacked the throughput and reliability required to protect practice data and risked disastrous downtime. After vendor evaluation, Heartland selected Synology Inc.’s DiskStation DS916+ (recommended deployment: 100 DS916+ units).

Synology Inc. implemented the DS916+ with encrypted volumes to meet HIPAA requirements, central management via CMS policies, improved encrypted-volume throughput, and automatic power recovery. The Synology solution ensured nightly backups finish before business hours, enabled centralized policy control across hundreds of devices, and eliminated technician site visits after power failures by auto-rebooting devices—significantly improving reliability and operational efficiency.

Heartland Dental

Josh Gilmore

Heartland Dental