Case Study: TalkingPoints achieves near-100% school-family message delivery with Syniverse

TalkingPoints achieves near-100% message delivery with Syniverse

TalkingPoints, a nonprofit education technology organization, faced challenges ensuring its critical school-family messages were delivered reliably and securely. Using 10-digit long codes (10-DLC), their urgent alerts were sometimes delayed, overlooked, or mistaken for routine updates. As a nonprofit, they needed a cost-effective solution that could navigate complex carrier rules and provide a dependable, secure messaging channel for communications involving students.

Syniverse partnered with TalkingPoints to optimize their use of 10-DLC and secure nonprofit exemptions for two short codes to be used for emergency alerts. This purpose-built messaging architecture provided a secure, scalable, and cost-effective solution. As a result, TalkingPoints achieved near-100% delivery rates and can now send district-wide emergency alerts in seconds, ensuring all families receive crucial information promptly and supporting greater student success.

TalkingPoints