Case Study: KDDI Corporation achieves expanded global roaming reach and improved performance with Syniverse

KDDI Corporation - Customer Case Study

KDDI Corporation, a Global 500 telecommunications provider, faced limitations with its prior roaming partner (iBASIS) around LTE roaming reach, quality of service, class-of-service support and SLAs. To address those gaps, KDDI selected Syniverse, leveraging Syniverse’s roaming services and centralized management platform for improved performance, scalability and deployment flexibility.

Syniverse implemented a broader roaming network and centralized management across KDDI’s distributed environment, giving KDDI access to Syniverse’s global footprint (over 1,500 mobile operators in nearly 200 countries) and proactive support. As a result, KDDI reported more widespread reach than competitors, proactive versus reactive management, and rated Syniverse significantly better for breadth of capabilities, value for price, technology innovation and overall performance—while citing best-in-class, dedicated customer support.

KDDI Corporation

Chen Fengqi

Roaming Analyst