Case Study: SCQuARE International achieves better UX, customisation and retention with Synetec

SCQuARE International improves retention and cuts disruption with Synetec

SCQuARE International, a provider of training programs and strategy workshops to major clients like PepsiCo and General Mills, faced a challenge with their legacy iSCQuARE platform. The platform had limited customization options and a user interface that was difficult to change, preventing them from delivering a fully branded experience for their clients and hindering their competitive advantage. They partnered with Synetec for a UX/UI design project to address these issues.

Synetec's team transformed the platform's user experience and interface design, implementing the new front-end onto the existing jQuery and .Net code with minimal disruption. The solution provided vastly improved customization and functionality, leading to enhanced client experience and customer retention. The project also established a process for continuous improvement through Synetec's managed service desk, enabling SCQuARE to confidently drive future business growth and expand into new service territories.

SCQuARE International