Case Study: Argentex Group Plc reduces platform risk with Synetec’s software development helpdesk

Argentex Group Plc reduces support burden and frees developers with Synetec

Argentex Group Plc, a leading financial services business, faced significant challenges with its legacy trading portal, including infrastructure complications, manual monitoring that diverted developers from new projects, and a lack of dedicated user support. To mitigate these risks, they engaged Synetec to implement its Software Development Helpdesk managed service.

Synetec’s solution involved becoming an extension of Argentex’s team, introducing disciplined processes, automated monitoring, and manual checklists to proactively identify and resolve issues. This provided Argentex with a flexible, on-demand support resource. The results included removing key man dependency, freeing developers to focus on new features, and providing users with reliable, expert support. Argentex benefited from predictive maintenance, reduced risk, and enhanced confidence in their system's reliability and regulatory compliance.

Argentex Group Plc