Case Study: PDX achieves 24×7 critical issue resolution with Synerzip

PDX - Customer Case Study

PDX’s Quality Assurance team needed a reliable way to handle critical issues across time zones while maintaining high productivity. The company partnered with Synerzip to support its QA operations with an offshore team.

Synerzip provided a stable, highly experienced Indian QA team that required little to no micromanagement and could hand off work for 24×7 support. This enabled PDX to resolve critical issues quickly, improve productivity, and reduce training overhead; Synerzip also delivered strong retention, with only 3 team members leaving in the past 4 years.

PDX

DeVon Colvin

Manager Quality Assurance