Case Study: Top 5 Dutch Insurance Company achieves faster, more efficient claims processing with SynerScope

Insurance Claims - Customer Case Study

The Insurance Company, a top 5 insurer in the Netherlands offering Health, Life, and P&C coverage, needed to improve personal lines claims efficiency and uncover better analytics across siloed systems. The company chose SynerScope for its speed in data conversion and its ability to quickly reveal new insights from complex claims data.

SynerScope implemented an appliance with iximeer 3.0 and upgraded the environment with ixiwa 1.0 to make core systems and data accessible for analytics tools. The result was faster insight generation, better productivity, and the discovery of previously hidden claims trends and risk factors, leading to new underwriting guidelines and claims process changes. This helped the insurer save millions of euros through reduced claim payout variance, settle escalated claims faster, and improve customer satisfaction without adding burden to existing systems or resources.