Case Study: Hinduja Global Solutions reduces payroll processing from 10 days to 3 days with Synerion

Hinduja Global Solutions - Customer Case Study

HGS Canada Inc., a leading BPO contact-centre with over 3,000 employees across 12 Canadian sites, needed to modernize its timekeeping and payroll. Their manual bi‑weekly payroll process took about 10 days, tying up resources, increasing costs and delaying pay; the goal was to reduce processing to 3 days and move hourly payroll from two weeks to one week in arrears.

Synerion delivered an integrated, customized timekeeping solution—linking HGS’s employee database, scheduling platform and payroll provider, automating profile and work‑time uploads and adding employee self‑service for daily validation, alerts and absence requests. The result: payroll processing dropped to 3 days, administrative effort and discrepancies fell, compliance and audit reporting improved, and employee satisfaction increased.

Hinduja Global Solutions

Tracey Laughlin

Vice President - Finance