Case Study: Friendly’s Restaurants modernizes operations with SynergySuite

Friendly’s modernizes operations across 90+ locations with SynergySuite

Friendly’s Restaurants, a beloved diner and ice cream brand with over 90 locations, faced a challenge modernizing its operations after being acquired by BRIX Holdings. The company inherited inconsistent legacy technology systems and sought a unified, scalable solution to manage back-of-house operations. They partnered with vendor SynergySuite to integrate a new cloud-based platform.

SynergySuite provided an integrated back-of-house management platform that centralized inventory, purchasing, labor, and food safety operations. By seamlessly integrating with Friendly’s point of sale system, SynergySuite delivered improved data visibility and operational efficiency. The solution helped Friendly’s modernize across all locations, enabling smarter decision-making, reducing waste, and positioning the brand for scalable growth.

Friendly’s Restaurants