Case Study: bankbazaar.com achieves digitized, automated performance management (99% completion & 50% faster appraisals) with Synergita

Bank Bazaar's Journey Towards Digitization of Employee Performance Management

bankbazaar.com, a fast‑growing online financial marketplace, needed a scalable, cloud-based performance management system that was simple for HR and employees. They required a dual approach — objective, metric-based ratings for KRAs and a non‑rating, conversation-driven appraisal for competencies — plus robust 360‑degree peer feedback, role‑specific feedback forms, and a way to eliminate heavy administrative overhead and missed review deadlines. Synergita was selected to meet these needs.

Synergita implemented its cloud performance management solution to digitize records, run midyear and annual reviews, support both rating and non‑rating processes, deploy 340+ role‑based feedback forms, enable anonymous peer (360°) feedback, provide automated reminders and Individual Development Plans, and surface perception‑gap analytics. The result: HR completes appraisals in less than 50% of the prior time with a 99% completion rate, improved visibility and data‑driven decisions via RAG reports, higher employee adoption due to ease of use, and zero IT maintenance overhead thanks to Synergita.

bankbazaar.com