Case Study: Tayburn cuts month-end time in half with Synergist

Tayburn - Customer Case Study

Tayburn, an Edinburgh-based branding and digital agency, faced significant challenges with its outdated job management system. The clunky process lacked transparency, making it difficult to track costs and client changes in real time. Finance Director Steven Clark spent an excessive amount of time chasing data and compiling reports, and the agency struggled with inefficient month-end closures and billing delays. They needed a solution to gain control and visibility over their operations, which led them to adopt the Synergist agency management platform.

By implementing Synergist, Tayburn achieved company-wide transparency and real-time cost capture. The solution provided clear visibility into every job, streamlined billing, and enabled proper tracking of pitches and equity investments. As a result, Synergist cut the agency's month-end process from two weeks to just one, eliminating surprises and giving the team the data needed to manage jobs effectively. Steven Clark stated that losing Synergist would be worse than a fire, underscoring the critical role the vendor now plays in their efficient and profitable operations.

Tayburn

Steven Clark

Finance Director