Case Study: Eleven unlocks better profitability and business intelligence with Synergist

Eleven boosts agency profit with Synergist and targets 20% operating profit

Eleven, a creative agency specializing in the not-for-profit sector, was struggling with its existing setup of the Synergist agency management system. After years without a review, confidence in its financial reporting had slipped. When the agency restructured its operating model, it began looking for a new system, believing Synergist could no longer meet its needs for accurate profit reporting and operational alignment.

Working closely with Synergist's experts, Eleven reconfigured and fully customized the platform to fit its new hub-and-spoke model. The solution included moving project planning into Synergist, utilizing Gantt charts and tasks, and building a custom revenue-per-hour calculator. The results gave the agency much more confidence in its data, improved decision-making, and provided clear visibility into individual and agency-wide performance, leading to increased accountability and profitability.

Eleven