Case Study: ECUS achieves clearer profitability and smarter decision-making with Synergist

ECUS - Customer Case Study

ECUS, a leading independent environmental consultancy, faced challenges with profitability and strategic decision-making due to unreliable data from their old system. Their clunky processes led to assumptions about utilization and project performance, making it difficult to manage resources effectively, especially during seasonal swings. They turned to the vendor Synergist for its agency management software to gain access to accurate, real-time data.

By implementing Synergist, ECUS gained clear visibility into profitability by client, project, and sector. The solution provided accurate utilization rates, which were more than 10% worse than previously assumed in some cases, enabling better staff planning and resourcing. This data-driven approach allowed ECUS to make more strategic decisions, improve processes, and focus on profitable projects. The Synergist platform also empowered team development, improved client service levels through early issue detection, and helped foster a company-wide culture of growth and responsibility.

ECUS

Sara Blannin

Finance Director