Case Study: W.L. Gore & Associates achieves 48-hour-to-15-minute customer response and seamless global design collaboration with Synergis Software's Adept Document Management

W.L. Gore & Associates, Inc. Selects Adept Document Management to Achieve Global Design Collaboration

W.L. Gore & Associates faced fragmented, time‑consuming design collaboration between its Industrial Dry Filtration centers in Elkton, MD and Livingston, Scotland, with manufacturing and customer service lacking reliable access to design data. To standardize processes, improve security, and cut customer response and lead times, Gore selected Synergis Software’s Adept Document Management to provide a scalable, global system that could link offices in real time.

Synergis Software deployed Adept to connect design centers and global users (15 licenses for ~60 users across the US, UK, Europe and the Far East), enabling instant access to a centralized repository with strong security and flexible licensing. The solution cut customer response from 24–48 hours (up to 72 on weekends) to under 15 minutes, reduced design cycle time, eliminated duplicate data entry, improved data consistency, required minimal administration and achieved rapid user adoption—leading Gore to roll Adept out to additional business units and plan ERP integration.

W.L. Gore & Associates

Gregory Ayres

Gore ERP Divisional Champion