Case Study: Morris County’s Office of Temporary Assistance streamlines benefits delivery with Synergex Assist

Morris County’s Office of Temporary Assistance cuts intake time from 4–5 hours to 2–3 hours with Synergex

Morris County’s Office of Temporary Assistance (OTA) faced the challenge of efficiently delivering critical benefits like SNAP and Medicaid to residents in need through a manual, paper-intensive process that was time-consuming for both applicants and staff. To modernize its operations and improve service delivery, OTA relied on its existing ABACUS One-Stop Shopping (AOSS) application, a solution built on technology from vendor Synergex.

Synergex provided the foundational technology and, after acquiring the application in 2022, modernized it under the Synergex Assist product line. The solution automated data collection and case management, which dramatically streamlined the benefits process. This resulted in a significant reduction in staff from 270 to 170 while improving service; the customer intake process was cut from 4-5 hours down to 2-3 hours. The system also empowered OTA to extend its reach through mobile "Navigating Hope" vans, delivering services directly to the community.