Case Study: Co-op strengthens fraud prevention and member authentication with Synergent’s IDCheck by Co-op

Co-op achieves 99% first-attempt validation success with Synergent

Co-op, a credit union organization, was facing rising threats from account takeover and identity theft fraud. They needed a single, integrated solution to identify and authenticate members while mitigating fraudulent activity across multiple channels. To address this challenge, they partnered with vendor Synergent to implement IDCheck, a comprehensive identity and authentication tool.

Synergent's IDCheck solution uses a member’s smart device to authenticate their identity at a Shared Branch by having them share a photo of their government-issued ID and a selfie. It then leverages advanced graph-defined logic, artificial intelligence, and biometric data for real-time verification. The results from beta testing were highly impressive, showing a 99% first-attempt validation success rate and a 100% rejection rate for fraudulent IDs and AI-generated deep fakes. This solution from Synergent helped decrease fraud, simplify authentication, and provide an added layer of security for Co-op's members.

Co-op