Case Study: Bayer Heritage FCU strengthens fraud prevention with Synergent Symitar Passcode

Bayer Heritage FCU stops fraud with Synergent’s 1-time passcode verification

Bayer Heritage FCU faced the challenge of evolving security threats and the increasing difficulty of verifying member identities over the phone, as fraudsters were becoming more creative. To prevent fraud and protect member accounts, the credit union needed an effective and easy-to-use verification solution, which led them to partner with Synergent to implement Symitar Passcode.

The solution implemented by Synergent, Symitar Passcode, delivered a one-time passcode to a member's mobile number or email on file, adding a core-integrated layer of security for both call center and in-branch interactions. The results were highly successful, as the product directly prevented a fraud attempt where a teller used the passcode requirement to thwart an impersonator, protecting both the member's account and the credit union's assets, providing significant peace of mind.

Bayer Heritage FCU