Case Study: a Israel-based AI-powered software company improves support efficiency with Synebo’s Salesforce Agentforce AI agent

This Israel-based AI-powered Software Company cuts support tickets by 60% with Synebo

Synebo partnered with an Israel-based AI-powered software company that sought to automate its customer support operations. The client needed to reduce the volume of routine support tickets handled by its staff, build an AI agent capable of autonomous decision-making, and unify its disparate tools into a single, smarter solution using Salesforce Agentforce.

Synebo developed and implemented a custom Agentforce AI agent that could autonomously resolve simple customer requests and intelligently escalate complex cases to human agents with full context. The solution led to a 60% reduction in tickets for support staff and a 40% improvement in response times. This significantly lowered support costs and increased customer satisfaction rates for the client.