Case Study: Cellebrite builds a scalable Salesforce Experience Cloud portal with Synebo

Cellebrite unifies 2 key experience layers with Synebo

Cellebrite, a security technology company, sought to elevate its digital presence by building a powerful and scalable customer portal using Salesforce Experience Cloud. Their challenge was to create a fully custom experience that supported different user types on a single portal, innovate on top of their existing working foundation without breaking user flows, and ensure stable performance and intuitive UX. They partnered with the vendor Synebo for both the initial Experience Cloud implementation and long-term support.

Synebo introduced a team of Experience Cloud specialists who implemented an agile workflow to lead the design, development, and long-term support of the portal. The solution provided Cellebrite with a unified portal that combined external and internal community pages, featured distinct user environments, and included commerce-enabled pages. The results included an improved mobile application for on-the-go access and a well-organized digital environment. This led to a long-term collaboration, with Cellebrite continuing to rely on Synebo for ongoing support and platform growth.

Cellebrite