Case Study: L’Occitane Achieves Higher Data Quality with Syndigo PIM

L’Occitane Accelerates Global Data Quality Success

L’Occitane, the global luxury beauty and wellness retailer operating in more than 90 countries, needed a better way to manage growing product information complexity across its enterprise. With around 300 new SKUs added each year and over 1,000 active SKUs, the company faced challenges with manual data entry, disconnected systems, team silos, and inconsistent product data quality. To address this, L’Occitane turned to Syndigo and its PIM solution.

Syndigo PIM helped L’Occitane centralize and streamline product information management, improve governance, and automate data enrichment processes across ERP and e-commerce systems. The results included 30% of products corrected during the initial data load, faster end-to-end enrichment, seamless two-month release deployments, and onboarding new users in just two hours. Overall, Syndigo enabled significantly improved global data quality and more efficient handling of product data at scale.

L’Occitane

Nadege Bochereau

PIM Program Manager (IT)