Case Study: Nova Post achieves better API documentation and developer communication with Syndicode's API management portal

Nova Post boosts API portal traffic after 1 year with Syndicode

Nova Post, a leading logistics and delivery company in Ukraine, faced challenges with its outdated API documentation, which was distributed in static PDF format. This method was inefficient, difficult to update, and resulted in a poor experience for developers. To address this, they engaged the vendor Syndicode to implement a new API management portal.

Syndicode developed and implemented an interactive API management portal using Microsoft Azure API Management. The solution included comprehensive training for Nova Post's staff and a phased rollout. The results were significant, with a huge increase in portal traffic and a reduction in inbound helpdesk requests for API support. The vendor Syndicode also helped Nova Post spend less time managing documentation and received very positive feedback from key clients.

Nova Post