Case Study: Dremio achieves 8x faster onboarding and unified customer health visibility with Syncari

Dremio Delivers Cross-Departmental Visibility Into Customer Health

Dremio, a hypergrowth data lake provider, faced scaling challenges as revenue, headcount, and customers doubled: manual 9–12 step onboarding processes, SaaS-driven data silos across teams, and dependence on IT/contractors hindered go-to-market velocity. To address this, Dremio selected Syncari’s no-code data unification and automation platform to unify CRM, support and product data and automate cross-system workflows.

Syncari automated account creation in Jira at opportunity close, unified ticket data between Salesforce and Jira, and eliminated days-long manual onboarding—reducing onboarding time 8x, increasing CSAT by 10%, and tripling ops delivery capacity. By centralizing data quality and workflows in Syncari, Dremio freed ops from IT bottlenecks and gained the cross-departmental visibility needed to scale.

Dremio

Brendan Reeves

Head of Sales Operations