Case Study: JCurve Solutions Ltd streamlines support and improves data flow with SyncApps by Cazoomi

JCurve Solutions Ltd - Customer Case Study

JCurve Solutions Ltd, an Australian cloud solutions provider, needed a reliable way to keep its Zendesk and NetSuite systems in sync so it could improve sales-to-support data flow and streamline support operations. As a software company serving clients that depend on accurate, timely information, JCurve required a seamless integration with daily synchronization and minimal risk of glitches. SyncApps by Cazoomi was the vendor chosen to support this integration need.

SyncApps by Cazoomi implemented a real-time integration between Zendesk and NetSuite, connecting Zendesk tickets with NetSuite support cases and syncing contacts/customers to help support teams access complete customer history. The solution also supported NetSuite Token-Based Authentication and flexible sync rules to match JCurve’s use case. As a result, JCurve achieved improved sales and support data flow, streamlined support operations, real-time support comment syncing with dashboard reporting metrics, and faster, more personalized customer service.

JCurve Solutions Ltd