Case Study: Freely achieves personalized pet care and unified customer support with SyncApps by Cazoomi

Freely - Customer Case Study

Freely, a pet shop focused on helping owners choose the right nutrition for their cats and dogs, needed to deliver highly personalized customer care without making inaccurate recommendations. The company used Zendesk for support and NetSuite as its ERP/CRM, but its challenge was that important customer and service data lived in separate systems.

SyncApps by Cazoomi implemented a Zendesk to NetSuite integration to sync tickets and cases between the platforms, linking Zendesk tickets to NetSuite cases and giving Freely a unified view of customer interactions. With SyncApps by Cazoomi, Freely reduced manual data entry, improved follow-up and personalization, and gained better marketing insights and a 360-degree view of contacts and support activity.

Freely