Case Study: Austin Water achieves faster, smarter forecasting with Synario

Austin Water - Customer Case Study

Austin Water, a major utility provider, needed a better way to manage forecasting, affordability, and long-term financial planning as it faced rising complexity, pandemic-era customer hardship, and growing pressure to keep rates affordable. Its finance team was relying almost entirely on Excel, which made it difficult to handle multiple scenarios, answer leadership questions quickly, and support programs for low-income customers. Austin Water turned to Synario for a more dynamic, scenario-based financial modeling solution.

With Synario, Austin Water built a collaborative forecasting process using multiple power-user teams, real-time modeling, and dynamic scenario planning tools. The result was a major boost in efficiency and accuracy: the forecasting team grew from two people to eight, annual forecasting that once took months now takes weeks, and presentation prep dropped from weeks to hours. Synario also helped Austin Water maintain affordability benchmarks, launch customer assistance programs, and keep average bills trending downward while reducing manual errors and improving communication.

Austin Water

Joseph Gonzales

Financial Services Assistant Director