Case Study: NCBTMB achieves enhanced certification exam prep and payment automation with SynapseCo

NCBTMB launches PayPal Payflow and 1-year renewals with SynapseCo

The National Certification Board for Therapeutic Massage & Bodywork (NCBTMB) required assistance with its existing exam preparation website. The customer needed to integrate a PayPal Payflow payment gateway for user registration and also resolve a series of persistent technical issues affecting the site's functionality and user experience. They engaged the vendor, SynapseCo, for website maintenance and development services.

SynapseCo successfully implemented the PayPal Payflow system after troubleshooting configuration issues and provided extensive fixes and enhancements. The solution included resolving database errors, improving administrative controls, adding email validations, redesigning the user interface, and implementing new features like a percentage-based test distribution system and password-protected exams. These efforts resulted in a more stable, secure, and user-friendly e-learning portal for NCBTMB's certification programs.

NCBTMB