Case Study: IVF Matters achieves improved patient education and appointment readiness with Synap

Patient Education with IVF Matters

IVF Matters, the UK’s first online fertility clinic, found its specialists spending much of each consultation covering the same basic fertility information, leaving limited time for complex, individual issues. To prepare patients ahead of face-to-face appointments, IVF Matters engaged Synap to provide an easy-to-use LMS and online educational courses so patients could learn treatment basics at home.

Synap built a secure, GDPR-compliant LMS with a branded store page, automatically assigned bite-sized courses and resume-on-return functionality, and end-to-end encryption for sensitive data. The Synap solution reduced administration by automating course enrolment, improved patient preparedness so clinicians could spend consultations on core clinical issues, and helped IVF Matters deliver trusted, up-to-date fertility education that reduces misconceptions.

IVF Matters