Case Study: Snohomish County EMS improves certification speed and efficiency with Synap

How Snohomish County EMS transitioned from in-person exams to an online format in just 7 days

Snohomish County EMS, the emergency medical services authority serving nearly 2,000 EMTs and paramedics north of Seattle, needed a faster way to manage certification exams after budget cuts, staff reductions, and a major protocol overhaul made its paper-based, in-person process too slow and resource-intensive. It turned to Synap for an online exam platform with AI-assisted question creation and flexible proctoring.

Synap helped Snohomish County EMS launch its new exam system in just 7 days, using AI to generate an initial question bank that the team refined collaboratively. The result was a more efficient, secure, open-book testing process with immediate results, reduced administrative burden and downtime, and a reported 95% pass rate for candidates.

Snohomish County EMS

Ryan K

Medical Program Director