Case Study: Large U.S. Federal Agency gains critical security insights and faster remediation with Synack

Large Government Agency - Customer Case Study

Large Government Agency faced inconsistent, department-led penetration testing that produced written reports showing no vulnerabilities despite a public breach; asset owners could block testing and the CISO needed a reliable, agency-wide “second opinion.” The agency engaged Synack and its security testing platform (including the Synack Red Team, SRT) to provide a consistent, vetted testing capability and to win buy‑in from disparate divisions.

Synack ran a live, agency-wide testing event, provided real-time vulnerability reporting and triage, and led education and developer-focused remediation efforts; testing was limited to in-scope assets and monitored for safety. In the first year Synack uncovered about 1,150 vulnerabilities (roughly one-third high or critical), helped improve the Approval to Operate process, reduced Mean Time to Mitigate and strengthened patch verification, increased the agency’s Attacker Resistance Score, and the agency doubled its testing with Synack.