Case Study: Fortune 500 e-Commerce Company finds and remediates business-damaging vulnerabilities with Synack

Fortune500 e-Commerce Company - Customer Case Study

Fortune500 e-Commerce Company had been hit by attacks targeting customer data and found that a traditional penetration test (three testers for two weeks) lacked the scale and adversarial realism to uncover high-risk flaws. The retailer engaged Synack and its Synack Crowd Security Intelligence offering to get an on‑demand, crowdsourced adversarial assessment of their e‑commerce web application.

Synack used its Mission Operations team, the Hydra attack‑surface platform, and the Synack Red Team to continuously scan, map and manually test the target; within hours the crowd discovered business‑damaging vulnerabilities (for example, a cart price‑swapping issue that could enable theft). Synack triaged and delivered actionable reports and real‑time analytics via its portal so the client could prioritize and remediate issues immediately, finding and fixing previously undetected vulnerabilities and averting potential customer‑loyalty and revenue loss.