Case Study: Fortune 500 Financial Services Company prevents potential multi‑million loss and strengthens CRM security with Synack Crowd Security Intelligence

Fortune 500 Financial Services Company - Customer Case Study

Fortune 500 Financial Services Company had met regulatory security and privacy requirements but still experienced a network breach that exposed customer records. Seeking a more adversarial view of their risk, the company engaged Synack and its Synack Crowd Security Intelligence crowdsourced penetration testing service to uncover hidden vulnerabilities and provide real-time attack intelligence.

Synack used its Hydra platform to map the attack surface, deployed the Synack Red Team via LaunchPoint for manual testing, and Mission Operations to triage and validate findings—quickly discovering critical issues such as an XSS vulnerability that could have allowed account takeover and fund theft. Synack delivered actionable reports and API-integrated findings that the client patched and verified, preventing a potential exploit that could have cost the firm millions or more and improving its overall security posture and GDPR readiness.