Case Study: Working Solutions helps a software company onboard 4,000 agents in under 60 days with SymTrain

Working Solutions onboards 4,000 agents in under 60 days with SymTrain

Working Solutions, an award-winning business process outsourcing provider, partnered with SymTrain to address the challenge of recruiting, training, and activating nearly 4,000 seasonal agents in under 60 days for a global financial technology platform. The goal was to equip these agents to handle high-stakes tax inquiries while maintaining top-tier customer satisfaction scores and protecting the client's brand during peak season.

SymTrain implemented AI-driven simulation training across both call and chat environments. The solution included 10 custom modules that enabled rapid, self-paced practice and real-time scoring. This approach resulted in the fastest ramp-up in company history, record-setting NPS and CSAT scores, and Working Solutions being awarded the client's #1 Partner for their performance. Agents reported higher confidence and readiness from their first day.

Working Solutions