Case Study: MTR achieves real-time project visibility and stronger assurance with SymTerra

MTR - Customer Case Study

MTR used SymTerra to support the Liverpool Street Station Project, a 10-day railway blockade involving more than 270 activities, nearly 200 people, and three shifts per day. The team needed a better way to manage complex site updates and share progress across delivery and office teams without relying on spreadsheets, WhatsApp, and email chains.

SymTerra gave MTR real-time site visibility through instant updates, live dashboards, and comprehensive project records. The rollout helped MTR confidently report progress to stakeholders, meet Network Rail assurance needs, and document over 270 activities with 1,200 photos, 700 updates, and 50 reports; updates arrived every 12 minutes on average, helping the team recover lost time and improve future planning.

MTR

Matthew Stimson

Framework Account Manager