Case Study: CalPERS improves mobile self-service accessibility with SymSoft responsive design system

CalPERS improves mobile self-service with Symsoft and WCAG 2.1 AA accessibility

CalPERS, the largest public pension fund in the United States, needed to modernize its member self-service portal to be accessible on mobile devices and assistive technologies for its diverse membership. Their previous design system lacked the flexibility to support a high standard of customer experience and new self-service tools. They selected SymSoft Solutions to collaborate on this user experience and accessibility initiative.

SymSoft developed a responsive design system and a mobile-friendly, WCAG 2.1 AA compliant interface pattern library. This solution provided CalPERS with a flexible framework to compose new layouts and introduce tools, resulting in significantly improved usability. Members gained streamlined access to benefits information, account management, and retirement planning tools through a more straightforward login process and easier navigation.

CalPERS