Case Study: California Public Utilities Commission modernizes its digital services with Symsoft

California Public Utilities Commission improves website usability by 180% with Symsoft

The California Public Utilities Commission faced the challenge of replacing its end-of-life Ektron content management system. Their outdated website was not mobile-friendly, difficult to navigate, and failed to meet modern accessibility standards. They engaged Symsoft to implement a new enterprise WCMS that would support a consumer-centric vision and integrate with critical backend systems.

Symsoft redesigned the website and migrated it to the Sitecore Experience Platform, integrating the Coveo enterprise search. The new, user-validated site streamlined access to services and information, resulting in an ease-of-use metric improvement of 180% and an extremely high trustworthiness score of 9.9 out of 10. The solution also included deployment on Sitecore Managed Cloud in Microsoft Azure with Azure Active Directory authentication.

California Public Utilities Commission