Case Study: California Department of General Services achieves faster, more accessible service delivery with SymSoft

California Department of General Services modernizes 150+ services with Symsoft

The California Department of General Services faced a challenge with its outdated, organization-centric website that made it difficult for users to find information across nearly 20 different divisions. The portal, which provides over 150 services, suffered from a disconnected user experience, poor content findability, and needed to achieve WCAG 2.1 accessibility compliance while ensuring uninterrupted availability of key state resources.

Symsoft implemented a large-scale Sitecore Experience Platform on Amazon Web Services to create a user-centric portal with advanced search, personalization, and shared content across divisions. The solution resulted in WCAG 2.1 Level AA compliance, improved accessibility on mobile devices, faster page loads, and more efficient content publishing for the customer.

California Department of General Services