Case Study: Yale New Haven Health System achieves seamless, enterprise-wide provider data consolidation during mergers with Symplr's Provider Data Management (symplr Directory)

Yale New Haven Health Supports M&A Using symplr Provider

Yale New Haven Health System, a Connecticut nonprofit with 11 hospitals, 2,374 beds and more than 6,700 providers, faced major provider data challenges as it pursued mergers and acquisitions. Manual, siloed processes and multiple legacy systems made it hard to keep provider profiles accurate, verify updates, and prevent overwriting of verified data—creating risks for revenue cycle, clinical reporting, and compliance. To address this, Yale New Haven Health System selected symplr and its symplr Directory/provider data management capabilities.

symplr implemented a centralized, bi‑directionally integrated Provider Data Management platform that consolidated provider, location and network data across the enterprise. The solution integrated 10,000 clinicians and enrolled 100,000 providers, brought 8 hospitals and 20+ practice groups into the directory, and supported 45,000+ provider profile field updates monthly (4,000+ unique providers updated each month), enabling synchronization with EHR, financial and clinical systems, reducing manual errors, and delivering enterprise‑wide, ongoing use across departments.

Yale New Haven Health System