Case Study: North Kansas City Hospital slashes credentialing turnaround to 24–48 hours with symplr Provider

Web-based Platform Transforms North Kansas City Hospital's Provider Management Processes

North Kansas City Hospital, a 451‑bed acute-care facility with 492 medical staff and 145 advanced practice professionals, was hampered by a paper- and mail‑based credentialing process that produced 4–6 week turnaround times, frequent incomplete applications, heavy staff workload, and difficulty locating records for audits. To address these challenges, the hospital turned to Symplr and its symplr Provider suite—Application Manager, Committee Manager, and License Monitor—for a cloud‑based provider data management solution.

Symplr implemented Application Manager to require complete submissions and guide applicants to missing fields, Committee Manager to streamline and secure reviews, and License Monitor to automate license tracking. The result: turnaround dropped to 24–48 hours, 40% of applications are processed on receipt (up from 1%), returned-for-correction rates fell to 60% from 99.9%, all physicians and APPs were recredentialed, Joint Commission survey preparation was expedited, and NKCH staff regained time for higher‑value work—demonstrating clear time, cost, and quality improvements delivered by Symplr.

North Kansas City Hospital

Johnna Schindlbeck

Coordinator, Medical Staff Services