Case Study: Woman's Hospital stops cold shows, boosts safety, and saves 39–52 staff hours annually with Symplr vendor credentialing (symplrPass)

Vendor Credentialing Puts Safety, Security, and Quality of Care First

Woman's Hospital, a private non-profit in Baton Rouge, faced inefficient vendor access and credentialing: frequent “cold shows” because their old system lacked direct appointment requests, poor and slow vendor support, time-consuming manual processes, and outdated technology. To address these issues they adopted Symplr’s vendor credentialing system and symplrPass.

Symplr implemented direct appointment-request workflows, symplrPass scan-and-go check-in, and high-touch onboarding/support, which eliminated cold shows, improved monitoring and compliance (about 95% vendor adherence), and reduced check-in time to roughly three seconds. The symplrPass saved the hospital’s assistant about 45–60 minutes weekly (39–52 hours annually), sped vendor approvals, and delivered a smooth transition backed by rapid, personalized Symplr support.

Woman's Hospital

Phillip Bateman

Director – Materials Management