Case Study: University of Rochester Medical Center achieves 100% compliance with Symplr Vendor Credentialing

URMC - Customer Case Study

University of Rochester Medical Center (URMC) — Strong Memorial Hospital, an 830‑bed teaching and research hospital — faced mounting compliance and security challenges with a homegrown, manually managed vendor credentialing process as it prepared for a Joint Commission audit. High volumes of vendor reps, traveling nurses, research staff, and limited staffed entrances, plus strict Operating Room access rules, meant they needed a flexible, auditable credentialing solution; they selected Symplr’s symplr Vendor Credentialing product.

Symplr implemented a multi‑facility deployment of symplr Vendor Credentialing, enabling URMC to customize credential requirements by visitor type, speed up check‑ins, and centrally verify access authorizations. The Symplr solution produced accurate, reliable access reports for auditors, improved security and operational efficiency, and helped Strong Memorial advance to 100% compliance.

University of Rochester Medical Center

Chloe Alexander

Supply Chain Manager