Case Study: Mercyhealth reduces vendor credentialing violations from 27% to 7% with Symplr's paperless mobile credentialing

symplr Empowers Health System with Paperless Vendor Credentialing

Mercyhealth, a 7-hospital health system with 85 outpatient locations, was struggling with vendor access: 27% of vendor visits were flagged as vendor credentialing policy violations and traditional kiosks and printed day passes didn’t fit the facility’s layout or workflow. To address this, Mercyhealth selected symplr’s mobile, paperless vendor credentialing solution (symplr’s mobile credentialing app) to simplify check-in and enforcement.

symplr replaced kiosk-based check-ins with a smartphone app that verifies credentials, issues a 2D barcode or timestamped mobile day pass, and enables remote check-in from any location. Since implementation, vendor policy violations fell from 27% to 7%, about 21% of reps check in via the app, and Mercyhealth reports greater compliance, convenience, and visibility—demonstrating symplr’s measurable impact on reducing risk and streamlining vendor access.

Mercyhealth

Chip Geiger

Purchasing Manager