Case Study: Large Coastal Healthcare Organization achieves secure, verified vendor credentialing and real-time traceability with Symplr

symplr Collaborates with a Coastal Healthcare Provider to Create & Deliver New Capabilities

Large Coastal Healthcare Organization, one of the largest public health systems along the U.S. coast (1,400+ beds across multiple hospitals and 20+ outpatient locations), faced an outdated vendor credentialing process that lacked verification, proof of OIG/sanction checks, and real‑time or historical tracking. Registered but unverified vendors could gain access, and drop‑ins and cold calls were common. To solve this, the organization engaged Symplr and adopted Symplr’s Vendor Credentialing Services, including the DART (Direct Appointment Request Tool) and specific verification add‑ons.

Symplr delivered a customized solution—comprehensive registration, credentialing, verification, DART and tailored add‑ons—so only registered, credentialed and verified vendors receive badges and day passes, and DART prevents unapproved drop‑ins. Symplr’s real‑time dashboards and reports provide proof of screenings (including OIG checks), traceability and historical visit records, enabling enforcement of vendor policies and faster investigations. The deployment brought measurable control to roughly 775 unique reps and some 22,000 annual rep check‑ins, eliminated unauthorized access incidents, and significantly improved compliance and security.