Case Study: The University of Tennessee Medical Center achieves 50–75% faster application turnaround and 75% less application processing time with Symplr's Cactus Provider Management Platform

One Hospital's Clear Choice For a Provider Data Management Upgrade

The University of Tennessee Medical Center, the region’s academic medical center in Knoxville, needed to modernize its provider management—moving from a paper‑based, manual process that slowed turnaround, tied up staff with license monitoring, consumed storage space, and risked confidentiality. After a decade using Cactus, the medical staff chose a web‑based upgrade to streamline credentialing and reduce time spent chasing incomplete applications.

Symplr implemented the Cactus Provider Management Platform with Application Manager, License Monitor, Provider LookUp and Affiliation Letters, enabling secure, paperless workflows and automated monitoring. As a result, application turnaround improved 50–75%, 85% of applications arrive complete (up from 65%), staff spend 75% less time processing applications, and License Monitor saves about 4–5 hours per month while reducing expired‑license incidents—making Joint Commission surveys simpler and moving the center toward 100% paperless operations. Symplr’s solution delivered measurable efficiency, security, and compliance benefits.

The University of Tennessee Medical Center

Kerrie Harless

vice-president, Credentialing and Physician Services