Case Study: Memorial Health achieves unified critical communications with Symplr

Memorial Health cuts critical team activation from 20 minutes to 1 minute with Symplr

Memorial Health, a community-based not-for-profit healthcare organization in central Illinois, faced a challenge with its fragmented and deteriorating paging system. Each facility used different methods to activate critical clinical teams, which was a time-consuming and unreliable manual process. Partnering with vendor Symplr, Memorial sought to modernize its communications and unify its regional partners on a single platform, specifically the symplr Clinical Communications solution.

The solution implemented by Symplr replaced manual paging with real-time mobile alerts, creating standardized workflows across Memorial Health and its regional partners. The results were significant, including reducing the time to activate a surgery team from 15-30 minutes down to just 1-2 minutes. Symplr's platform eliminated inefficiencies, provided automated documentation, and established a unified, community-wide response model that improved emergency readiness and reduced operator burden.

Memorial Health