Case Study: Thomas Hospital achieves 83% faster ER-to-hospital admissions with Symplr Clinical Communications

How Thomas Hospital Infirmary Health Rapidly Unified all Clinical Communication

Thomas Hospital, part of Infirmary Health in Fairhope, Alabama, needed a secure, reliable way to protect PHI and improve clinician collaboration. Nurses were losing time chasing down team members, relying on pages, callbacks and pen‑and‑paper notes, and uncertainty about who was on call caused care delays. After evaluating options, Thomas Hospital selected Symplr to address these communication and compliance challenges.

Symplr deployed its cloud-based, HIPAA‑compliant Clinical Collaboration Platform (Symplr Clinical Communications) with secure messaging and native, real‑time on‑call scheduling. The solution streamlined workflows and dramatically improved coordination: an 83% reduction in time to coordinate ER‑to‑admission, a 67% reduction in steps, elimination of multiple phone calls (admissions that once took 10–12 minutes and several calls now take about two minutes with zero calls), reduced delays in care, higher clinician satisfaction and strong adoption.

Thomas Hospital

Donna Nolte

Director of Nursing & Support Services