Case Study: Large Southeastern Healthcare Organization achieves 85% pager reduction and faster critical response with symplr Clinical Communications

How One Health System Consolidated Tech to Improve Clinical Collaboration

Large Healthcare Organization, a Southeastern U.S. health system with 18 hospitals, 700 non-acute facilities and 3,300 beds, was using five different clinical communication modalities that inflated IT costs and degraded care coordination and workflow efficiency. To unify admissions, transfers, discharges, consults and critical team activation—while coping with COVID-19 surges—the organization engaged Symplr and its symplr Clinical Communications platform (formerly Halo Health).

Symplr consolidated communication onto one role-based, secure messaging and on-call scheduling platform—supporting 33,000+ users, 2,200+ clinical teams and 1,100+ on-call schedules—and enabled staff to use personal mobile devices. Symplr’s implementation drove measurable impact: an 85% pager reduction, 35% fewer overhead pages and direct calls, a 57% reduction in steps to activate Code Stroke, a 30% increase in messages per user during the pandemic, and an estimated 3–5 minutes saved per outreach, improving throughput and clinician satisfaction.