Case Study: Complete Health achieves rapid provider onboarding and faster reimbursement with symplr CVO

How Complete Health Delegates Credentialing Amid Acquisitions to Reach Growth Goals

Complete Health is a rapidly growing, value-based primary care group serving 150,000+ patients with more than 125 providers across metro Birmingham and Daytona. As it expanded through acquisitions, Complete Health needed to recredential and re-enroll providers quickly to stay compliant, avoid interruptions in patient care, speed payer reimbursement, and flex staffing without building a large internal credentialing team—so it partnered with Symplr using Symplr CVO Services.

Symplr CVO took over primary source verification, electronic enrollment submissions, and payer-specific reporting for providers across 16 outpatient practices, removing administrative burden from Complete Health’s staff. The result: initial credentialing/enrollment times dropped to 30 days (about 25% faster versus prior timelines of 120+ days), re-credentialing/re-enrollment times fell by 75% (30 vs. 120 days), provider satisfaction improved, and Complete Health realized an ROI in weeks—helping the organization accelerate reimbursements and support rapid growth.

Complete Health

Jim Mihnovich

Chief Financial Officer