Case Study: Benefis Health System reduces vendor credentialing costs with symplr

How Benefis Health System Overcame Unreliable Vendor Background Checks and Curbed Rising Medical Costs

Benefis Health System, a 511-bed healthcare system in Great Falls, Montana, struggled with a manual, paper-based vendor credentialing process that offered little visibility or control. The result was inconsistent background checks, unauthorized vendor access, and rising medical supply costs. To address these issues, Benefis turned to Symplr and its vendor credentialing solution, symplr Access Vendor Credentialing.

With Symplr, Benefis implemented automated, consistent credentialing and enforceable access controls across its campuses, supported by kiosks for vendor check-in and badge printing. The system improved compliance visibility, helped reduce administrative time spent on manual checks, and enabled better control over spending by giving staff clearer insight into approved vendors and services. Benefis also gained audit-log transparency and confidence in its annual compliance reporting.

Benefis Health System

Bryan Buckridge

Director of Supply Chain Management