Case Study: Hennepin Health achieves improved provider satisfaction and employee retention with Symplr Payer

Hennepin Health Boosts Provider Satisfaction & Employee Retention

Hennepin Health, a nonprofit, state‑certified HMO serving Hennepin County, struggled with a largely manual, spreadsheet-based legacy system that produced data errors, missed credentialing deadlines, claims delays, provider complaints, and rising employee turnover. To solve these problems, Hennepin Health selected symplr and its symplr Payer credentialing, network management, and contracting solution.

symplr implemented symplr Payer to centralize provider records, automate primary source verification, import data with the Dynamic Import Utility, and manage contracts and reporting. The result: Hennepin Health now credentials 60% more providers (from 3,000 to 5,000) 30% faster with the same staff, gains accurate real‑time data and easier audits, and has improved provider satisfaction, employee retention, and stabilized staffing.

Hennepin Health

Nils Lindahl

Provider Data Steward